It is important that you read the entirety of and understand this document.
Agreement between You and Metro Print.
Thank you for visiting the Metro Print website.
This Terms and Conditions Agreement (“Agreement”) is a legal agreement between you (the “User”, “You”, “you”, “customer”, “client”) and Pixelus Corporation. Metro Print is the trading name for Pixelus Corporation (“Metro Print”, “Metroprint.ph”, “We”, “we” or “us”). Pixelus Corporation is registered in the Philippines under SEC No: CS202001673 in Manila, Philippines. By accessing and using the Website, you are indicating your acceptance to be bound by the terms and conditions of this Agreement. If you are agreeing to this Agreement, not as an individual, but on behalf of your company, then “User”, “you”, “customer” or “client” means your company, and you are binding your company to this Agreement. The content we provide Users with on Metroprint.ph (the “Website”) defines our tools and services (“Service” or “Services”). If you do not accept all of these terms and conditions, please do not use this Website and exit immediately.
Modification of terms
We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement and or the terms and conditions thereof, without prior notice to you. Your continued access or use of this Website signifies your acceptance of the updated or modified Agreement. Be sure to return to this page periodically to review the most current version of the Agreement.
If you have any suggestions that can help us improve it or any questions about this Agreement, or if you have any comments or concerns regarding any other part of this site or our services or if you have experienced any technical problems while using this Site, please send us an email to firstname.lastname@example.org.
Article 1: User
Article 2: Account
Article 3: Registered Matters • Procedures
Article 4: User Obligations
Article 5: Intellectual Property
Article 6: Price, Payment Method
Prices are clearly marked in Philippine Peso. Payment must be made by credit card or bank deposit
Article 7: VAT
All purchases will include 12%VAT. 12% VAT will be added to your shop cart during the checkout process.
If you are a customer of Metro Print, please take all the necessary steps to register for VAT. In case your business is already VAT registered please update all your VAT registration details in your 'My Profile' page under the 'My Account'.
Article 8: Product Guarantee, Modifying Orders, Cancellation Fee / Partial Refunds, Reprints
We guarantee that our print products will not be defective in accordance with print industry standards. You may contact our Customer Support team and we will be happy to address any issues you may have with your job.
In the unlikely event that a printed item does not meet the print industry quality standards, a refund may be given only at the sole discretion of Metro Print. Please refer to our Terms & Conditions
All our orders are custom made to your specification and/or personalized by you.
Custom designs and artwork created by Metro Print and our team are subject to human error.
If an error occurs with regards to pricing, paper, finishing, turnaround time or any other aspect of an order that is found to be at fault of Metro Print, Metro Print maintains the right to cancel the order and provide a full refund to the Customer.
On the other hand, any miscommunication that occurs from the Customer to Metro Print during the quoting / estimate process will not qualify the order for cancellation or a refund. If any changes are made to an order, it will be viewed as a new order and will not qualify as a reprint.
Metro Print reserves the right to deduct a 20% cancellation fee from the order if the design project is cancelled and a refund is issued to the Customer. Any approved refunds will be processed via the original payment method. For example, if you paid by credit card, the funds will be returned on the same credit card used to pay for the order.
Cancellation Fee / Partial Refunds
Due to the custom nature of our products, no order can be cancelled or modified once its approved by you.
If you cancel the order after your approval, 100% of the printing price will be charged as cancellation fee regardless if you accept the product or not.
Below is a breakdown of the cancellation fee depending on which stage of the data checking process your data is at:
Any approved refunds will be processed via the original payment method. For example, if you paid by credit card, the funds will be returned on the same credit card used to pay for the order.
What if I am not happy with the finished product? Do I still have to pay?
If you believe your print job is defective or does not meet the print industry quality standards you must contact us within seven (7) business days of receiving your order. If you do not contact us within 7 business days we will assume your order was satisfactory and we will be under no obligation to provide a refund or reprint.
If a printing error has occurred that is a result of our production mistake, a reprint will be offered at no cost.
Reprints must use the same file as was used in the original order, you are not entitled to submit any new file for the reprint.
The Metro Print Quality Control team will decide if a full or partial reprint will be granted.
Any error caused/created by you (typographical errors, wrong names/titles, bad punctuation/spelling, etc.) is not entitled to a free reprint.
We do not offer refund and reprint.
Article 9: Usage Restrictions
By accessing, browsing, or using this website, you agree to the following restrictions:
Any use of the Website not specifically permitted under this Agreement is strictly prohibited and may result, at our discretion, in the suspension or termination of your account.
Article 10: File storage and Responsibility
Article 11: Colour Accuracy, Digital Proofs, Liability
Metro Print is not liable for errors in a final printed product caused by any of the following reasons:
Article 12: Variation
Paper is a natural product, supplied from the mill in batches. As a consequence of this, there can be variations in weight and thickness from one batch to another. This can result in paper that is up to 10gsm heavier or lighter. Sometimes the whiteness of the paper may also vary.
We may also buy paper from different vendors at different times, again leading to small variations in our paper stock. It may also be the case that when we come to print an order, we find that the particular paper weight is not in stock. If you place an order for paper we are out of stock, we will inform you before the item goes to print.
Article 13: Incomplete deliveries or unclaimed orders
Metro Print is a printing service with our own dedicated production facility. Our factory has limited space and is not a storage centre for unclaimed or unwanted print orders. We have a ninety (90) day period where we will hold onto your undelivered orders until we can re-deliver your order(s) or until you can come to our Customer Lounge to complete your pickup.
Orders that exceed this 90 day period will be automatically canceled and any paid amount will be forfeited. No refund can be given for these orders regardless of why the order was abandoned or unclaimed. Metro Print will not accept claims for reprints or (partial/full) refunds for orders that have been forfeited, including but not limited to the following situations:
Our web system sends multiple notifications by email and sms during the production process to give a realistic expectation of when your printed items will be ready.
If the Metro Print team is unable to reach you to deliver your printed goods and has to discard your print items because the 90 day period runs out, Metro Print will not be culpable or held liable. Should the customer need or want the printed items after they have been discarded, the customer will need to place a new order for said items, and pay the full print price.
We appreciate your understanding on this matter.
Article 14: Exchange or Return of Goods
Metro Print stands behind our quality printing and service. If you are dissatisfied with your recent purchase from us, please contact our Customer Service by phone or mail within 7 business days from the date you received your printed materials.
If we determine your job contains production errors and/or defects, we will rerun your job free of charge to you. All materials we create in producing your printed product are the property of Metro Print. Although these materials will not be sold or given to any other party, we reserve the right to display samples of your printed product at our Customer Lounge (”office”). Please note that your printed product or the images used for your printed product will not be used in any advertising without your prior written consent.
Metro Print is committed to customer satisfaction and we do everything possible to ensure our superior print quality and service. We strongly urge Users to check through our print-data guides, essential info sections, tutorials and materials prior to submitting their data. Users will be responsible for fixing any errors discovered in the process, authorise us to print as-is or we can make necessary modifications or design adjustments for a small fee.
Certain circumstances are beyond our control and not covered by this guarantee, including and not limited to:
Article 15: Force Majeure
Metro Print shall not be held liable for experiencing delays in performance as a result of strikes, lockouts, riots, floods, severe weather, earthquakes, fires, casualty, acts of God, acts of public enemy, epidemic, quarantine restrictions, freight embargo, lack of transportation, government restrictions of priority, litigation, insurrection, war, inability to procure required materials and other acts of failures beyond our control. During the continuance of any such event the customer, may by written notice to Metro Print, elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
Article 16: Indemnity, Governing Laws
You shall indemnify and hold Metro Print, its affiliates and each entity’s directors, managers, employees harmless in respect of any claim, loss, liability, damage or expense (including reasonable legal fees and expenses) arising out of or in connection with:
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Philippines and the parties agree that any legal actions, proceedings or disputes related to the use of the Website and this Agreement shall be submitted to the exclusive jurisdiction of the Courts of Philippines.
Article 17: Termination; Breach of This Agreement
Metro Print reserves the right to cease support and/or terminate business relations in instances of libel, defamation, abusive, profane, harassing or otherwise offensive language — whether in person, over the phone or by correspondence. Any rude, harsh or explicit behaviour of a client towards any Metro Print Support member will lead to termination of services for the particular client or customer. Customers are expected to communicate to the support team in the best dignified manner and not use any form of inappropriate communication (including profanity).
You agree that Metro Print may, at its sole discretion and without prior notice, terminate your account, your access to the Service and/or block your future access to the Service. By way of example, but not by way of limitation, we may terminate your account if we determine you have violated this Agreement or other agreements or guidelines that may be associated with your use of the Service. Please note that it is Metro Print’s policy to terminate the accounts of users who repeatedly violate the intellectual property rights of third parties.
If Metro Print takes any legal action against you as a result of your break of this Agreement, Metro Print will be entitled to recover from you, and you agree to pay, all reasonable attorney fees and costs of such action, in addition to any other relief granted to Metro Print.
Revision Date :
May 14, 2020
Creation Date :
Jan 16, 2020